Return Policy

At Chakrellttshor, we take pride in creating high-quality handcrafted furniture. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and refunds of our products.

Returns and Exchanges

Due to the custom and handcrafted nature of our furniture, returns are handled on a case-by-case basis. Please contact us within 14 days of delivery if you are not satisfied with your purchase. We will work with you to find a solution that meets your needs.

All return requests must be approved by us before items are returned. Unauthorized returns will not be accepted.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be in their original condition, unused and unassembled (if applicable)
  • Items must be in the original packaging or equivalent protective packaging
  • Items must not show any signs of wear, damage, or modification
  • All tags, labels, and documentation must be included
  • Return requests must be made within 14 days of delivery

Custom Orders

Custom furniture pieces made to your specifications are generally not eligible for return unless there is a manufacturing defect or the item does not match the agreed-upon specifications. Custom orders require detailed measurements and design approvals before production begins, so please ensure all details are correct before finalizing your order.

If a custom order does not meet the agreed specifications or has a manufacturing defect, we will work with you to resolve the issue, which may include repair, replacement, or refund depending on the circumstances.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for inspection and resolution. Defective items will be replaced or repaired at no cost to you, or we may issue a full refund if replacement or repair is not possible.

Please take photos of any damage or defects and include them in your return request. This helps us process your claim more efficiently.

Return Process

To initiate a return:

  1. Contact us via email or phone to request a return authorization
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Package the item securely using original packaging if possible
  5. Ship the item to the address provided in your return authorization

Return shipping costs are typically the responsibility of the customer unless the return is due to our error or a defective item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed to the original method of payment within 10-14 business days.

Please note that:

  • Refund amounts may exclude original shipping costs unless the return is due to our error
  • Restocking fees may apply to certain items
  • Custom or personalized items may not be eligible for full refunds

Exchanges

We understand that sometimes you may want a different size, color, or style. Exchanges are subject to product availability and must be requested within 14 days of delivery. Please contact us to discuss exchange options.

For custom pieces, exchanges may not be possible due to the personalized nature of the work. We will work with you to find the best solution.

Warranty

Our handcrafted furniture comes with a warranty against manufacturing defects. If you discover a defect in workmanship or materials, please contact us. We will assess the issue and provide appropriate resolution, which may include repair, replacement, or refund.

The warranty does not cover damage caused by misuse, accidents, normal wear and tear, or modifications made by anyone other than authorized personnel.

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet entered production may be cancelled with a full refund. Orders already in production may be subject to cancellation fees based on work completed.

Contact Us

If you have questions about returns, exchanges, or refunds, please contact us at:

Email: contact@chakrellttshor.world
Address: 855 Jersey St, Denver, CO 80220, United States
Phone: +1 (722) 015-6397

We are committed to ensuring your satisfaction and will work with you to resolve any issues with your purchase.